Showing posts with label service. Show all posts
Showing posts with label service. Show all posts

Tuesday, January 15, 2008

Obama's Concession Speech is Brilliant


Hearing Barack Obama's concession speech after the New Hampshire primary, I was deeply impressed. He is clearly echoing Martin Luther King Jr's great "I Have A Dream" speech by treating adversity as a challenge, inspiring his campaign and supporters to redouble their efforts.

His repetition of a simple phrase "Yes, we can" is a use of a recurring theme that makes his presentation memorable, 'sticky' and very effective. Note the audience picking up the chant ... in spite of the fact that he "lost" the primary, this audience doesn't seem deterred. They seem even more committed to their candidate.

Partial transcript:

For when we have faced down impossible odds, when we've been told we're not ready or that we shouldn't try or that we can't, generations of Americans have responded with a simple creed that sums up the spirit of a people: Yes, we can. Yes, we can. Yes, we can.

It was a creed written into the founding documents that declared the destiny of a nation: Yes, we can.

It was whispered by slaves and abolitionists as they blazed a trail towards freedom through the darkest of nights: Yes, we can.

It was sung by immigrants as they struck out from distant shores and pioneers who pushed westward against an unforgiving wilderness: Yes, we can.

It was the call of workers who organized, women who reached for the ballot, a president who chose the moon as our new frontier, and a king who took us to the mountaintop and pointed the way to the promised land: Yes, we can, to justice and equality.

Yes, we can, to opportunity and prosperity. Yes, we can heal this nation. Yes, we can repair this world. Yes, we can.

This is superb communication and leadership. He uses language that makes the audience feel that they are part of something bigger than themselves, something meaningful, something important and exciting. They are cast as heroes on par with Jefferson, Washington, Louis and Clark, Lincoln, and King. It's heady company and intoxicating to think of one's self as part of a movement.

On the macro level, his themes of hope and change have given him a competitive advantage against Hillary Clinton, who many saw as the front runner in this election -- as though it was hers to lose. But I don't hear any consistent message coming from her candidacy other than experience and wonkiness. When Obama speaks about hope and change, it comes across as authentic.

When the Clinton campaign (and all the other campaigns) suddenly picked up on the theme of change after Iowa, it seemed like a lame and inauthentic attempt to hitch themselves to Obama's message, as though it was their own.


Consistently, I find myself deeply moved by his speeches. Though I would think that any of the Democratic or Republican candidates will provide an improvement over the TERRIBLE communication and leadership we suffer from the current administration, no one else inspires like Barack Obama.

Considering the deep hole we are in terms of our economy, our world leadership in science and education, the weakening of the dollar, our current lack of sophisticated understanding of the world's political dynamics, I feel that what we as a nation need right now is a leader who inspires us and who can form relationships with enemies, on the other side of the political aisle and on the other side of the globe. In my view, Barack Obama is that candidate.

It's important to acknowledge Garr Reynolds again for this post from his terrific blog, Presentation Zen. I recommend it highly to all my readers and clients and I encourage you to subscribe.

Thursday, December 6, 2007

Facebook’s nailed it!


There’s been a lot of talk in the media about online social networking tools such as MySpace, LinkedIn, and Facebook.

In my view, Shakespeare predicted MySpace nicely with his line from MacBeth: “full of sound and fury, signifying nothing.”

There is research that indicates that people tend to ignore all data when they are given more than they can process. Recently, neuroscientists tested people for the effects of information overload and found these symptoms:

  1. Irritation
  2. Boredom
  3. Inability to take decisive action
  4. Pervading sense of “So What?”
  5. Failure to respond

This is how I felt about MySpace. I found MySpace overwhelming and without meaning.

When I read an article in the February issue of Business 2.0 about LinkedIn, I was excited about the possibilities of LinkedIn and started to use it to link to other business professionals.

After a slow start, the service has nearly doubled its membership during the past year. Seeded with Hoffman's own high-powered network, a magnet for tech's movers and shakers, LinkedIn has capitalized on the Web 2.0 boom to attract more dealmaking members and race past its rivals.

VC heavyweights Sequoia Capital and Greylock - whose hit parade includes Apple, Cisco, Google, and Yahoo - have pumped nearly $15 million into LinkedIn. The private company says it's profitable and on track to hit $100 million in revenue by 2008.

I feel sure that if I were job-hunting, a recruiter or solely-responsible for business development, I would use LinkedIn much more than I do.

So far, the actual results have been underwhelming. I can’t see how it’s had any significant effect on my business or my relationships with professional contacts.

Then Bill Petro invited me to join Facebook. I’ve known Bill since he took our “iPresentation” workshop at EMC in March of 2002. We’ve since become friends. At first, I thought, “Oh, great – another networking site that won’t live up to it’s billing.” That was followed by the thought: “Bill is a pretty tech-savvy dude. He must see some value. Why not give it a try?”

I signed up and found it easy and pleasant to interact with friends and clients online … but it still didn’t hit me as a ground-breaking application.

I read an article in Wired magazine about Facebook that caught my attention. It was titled: "How Mark Zuckerberg Turned Facebook Into the Web's Hottest Platform."

Today, Zuckerberg, 23, is famous for other reasons. For one thing, analysts think he could be the nation's richest man under 25, with a net worth estimated at $1.5 billion. But more important, he has transformed his company from second-tier social network to full-fledged platform that organizes the entire Internet. As a result, Facebook is the now most buzzed-about company in Silicon Valley, and Zuckerberg is constantly compared to visionaries like Steve Jobs and Bill Gates. Even some of the tech industry's most legendary figures are genuflecting before Zuckerberg. In an entry on his blog, Netscape cofounder Marc Andreessen called Facebook's transformation "an amazing achievement — one of the most significant milestones in the technology industry in this decade." Says Marc Benioff, CEO of Salesforce.com, "I'm in awe."
This article caught my attention and raised Facebook's profile on my radar screen. Then, something remarkable happened. I received this Alert from Google: “Serena Software Adopts Facebook as Corporate Intranet."

Serena Software is a client. In fact, I have managed the Serena Software account at The Henderson Group since we started working with them in December of 2003. In addition, I have personally delivered all the workshops we’ve done at Serena in that time frame. We’ve worked with sales, marketing, professional services, and development teams. Consequently, I have a LOT of relationships there.

This struck me as a seminal moment for both Facebook and Serena. Both have received significant press as a result of this announcement.

In the last few weeks, I have found myself having conversations with clients, many from Serena, on a daily basis.

Here’s what I’ve noticed:

  1. I find myself looking forward to spending time on Facebook much like I enjoy spending time at YouTube or IMDB.com.
  2. Facebook is the ultimate web mash-up incorporating so many elements of the web into one interface.
    For example, videos and photos can be posted on Facebook. Hence, YouTube and photo apps such as Flickr, Yahoo! Photos and Snapfish should be feeling the heat. When I can log into one site and interact with friends and associates, take a look at their photos, blogs, or videos, without having to do another stinking log-in … How cool is that?!?
  3. Conversations with clients take on a MUCH less formal tone because I am hearing about the details of their day. For example, people post their current status such as:
    “Terry Gault is enjoying the comfort of home. Aaaah.”
    OR
    “Dave is contemplating leaving the City...”
    This last remark led me to contact this client/friend to learn more about the reasons for leaving and explore if there might be a business opportunity for my wife, RealtorRobin.
    Hence, the platform drives a higher level of intimacy and authenticity – a major theme in my work as a communications trainer and coach.
  4. Facebook is the hottest platform for do-it-yourself developers. In this video (from Serena) titled, “Why Facebook?” Tim Zonca brings out some amazing facts:
    Facebook allows users to access 7400+ different applications
    The most popular apps have 3 million users every day
  5. The traditional marketing methods are no longer necessary to create an audience of users.
    The decision to open the Facebook platform to developers has enabled them to create applications that users can easily access in one place and recommend to their friends. Hence, do-it-yourself developers can develop a HUGE audience of users by creating a fun application that spreads through viral word-of-mouth recommendations. Whenever, someone adds an application to their profile, that fact is published to all their friends. Often, these applications (comparing movie tastes on Flickster with Bill Petro, comparing traveler IQ with my nephew, insulting my actor buddies with the Shakespeare Insult Generator) are how the interactions take place on Facebook.

It’s a fully integrated web experience unlike any other I’ve experienced. Facebook has delivered on the promise of creating community online in a way that’s been talked about for years but never delivered … until now.

Monday, November 26, 2007

Even a child can do it


I found this video through Garr Reynolds' superb blog, Presentation Zen.

Severn Cullis-Suzuki was only 12 years old in 1992 when she raised money with members of ECO, the Environmental Childrens Organization (a group she founded) to attend the Earth Summit in Rio De Janeiro. Severn presented environmental issues from a youth perspective at the Summit, where she received a standing ovation for a speech to the delegates. This video presents that speech.

What struck me the first time I watched this deeply moving video were the reactions on the faces of the adult delegates. I imagine them as typically distracted and jaded, creatures of politics. When they listen to Severn, their faces are rapt and attentive. Their feelings and thoughts are as evident as neon signs - their protective masks are stripped away by the directness and passion of this terrific young speaker - this "child" who communicates with the wisdom and craft of a veteran speaker.

This video reminded me of one of the deeper truths that I have observed in my work as a presentation skills coach and trainer. Authenticity and passion are the most compelling qualities a presenter can have.

So, what is authenticity? Websters defines it as "true to one's own personality, spirit, or character." I like this quote from Mahatma Gandhi who said, "Happiness is when what you think, what you say, and what you do are in harmony." that is a great description of authenticity, in my estimation. Authenticity is evident when someone is speaking from the heart. David Henderson, my mentor in this work, used to say, "Speak your first truth first."

Passion ("
a strong liking or desire for or devotion to some activity, object, or concept") is evident when you give full expression to your deepest desires and feelings.

Severn has both authenticity and passion in spades. She provides a superb and humbling example for all of us.

Wednesday, November 21, 2007

Green web host

If you have a web site, you can do something to make an environmental difference - go solar.

I read this article in the (Sob!) final issue of Business 2.0, one of my favorite biz rags: "Server Farms Go Solar."
Massive data centers are vital to the economy. They are also notorious power hogs. If their numbers keep growing at the expected rate, the United States alone will need nearly a dozen new power plants by 2011 just to keep the data flowing, according to the Environmental Protection Agency.

That's why a small server-farm company called AISO.net (for "affordable Internet services online") has gone completely off the grid. Located 80 miles southeast of Los Angeles in the desert hamlet of Romoland, AISO.net has flanked its 2,000-square-foot building with two banks of ground-mounted solar panels, which generate 12 kilowatts of electricity. Batteries store the juice for nighttime operation.

Relevant Factoids:
Paint the web green!

Friday, August 10, 2007

Big Brothers Big Sisters - A Great Experience

Since the fall of 2002, I have been volunteering as a Big Brother with Big Brothers Big Sisters of Sonoma County. This has been an extremely rich and rewarding experience.

During that time, I have been matched with 2 boys. First ...
Luke
Then ...
Aaron.

This has been a very rewarding experience for me and very much echoes the experience described in this terrific story about Alex and Isaac.

BBBS is always looking for adults to act as mentors and friends to kids who really blossom with these kinds of friendships. I hope you will consider volunteering yourself.

You'll find the national website here where you can find out about your local chapters and how you can get involved.
http://www.bbbs.org/site/c.diJKKYPLJvH/b.1539751/k.BDB6/Home.htm

Thursday, July 5, 2007

SeatGuru.com - A Traveler's Friend

Check out SeatGuru.com.

As a frequent traveler, I've used this service many times over the last couple of years and found it valuable and informative.

You select your airline and aircraft and the site will give you information on every seat. If you roll your cursor over seats on their map, up pops a box with more detailed information.

Thursday, June 21, 2007

Images and PowerPoint update

bigstockphoto.com

Check it out.

They license stock photos for $1 - 2 per image. The quality of images seems high and the selection appears to be good.

I'd like to hear about your experience using them.

Tuesday, May 29, 2007

Images and PowerPoint

Finding images for PowerPoint slide shows is a time consuming process.

That said, it can be time well spent ... if you are using PowerPoint correctly, making images and graphics the focus rather than text.

PowerPoint is misused by the VAST majority of corporate users. Edward Tufte (described by The New York Times as "the Leonardo da Vinci of Data") believes that PowerPoint is responsible for degrading the effectiveness of corporate presentations. In his words:
"Rigid slide-by-slide heirarchies, indifferent to context, slice and dice the evidence into arbitrary compartments; producing and anti-narrative with choppy continuity."

In a sense, we are using a linear, hierarchical, left-brained format to communicate a layered right-brained narrative.

It's clear to me now that learning to utilize the right-brained big picture tools of story and metaphor is a requisite to excellent communication.

Finding the right image to capture a visual metaphor or to tell a story can be a tricky business. That's why I was very interested in an article in the April issue of Business 2.0, titled, "You Ought To Be In Pictures." The article focuses on the business of licensing images and lists several image sources.

There are "The Goliaths":
And "The Davids":
I would add to that list:
Of course, Google's image search is a great resource for images but one has to be careful about violating copyright laws, especially for corporate presentations. Also, Google can be far more time consuming as the images are usually not labeled or tagged with the searcher in mind.

In other words, if you are looking for the image of a female archer, you are likely to use "female archer" or "woman archer" as your search string. However, Jill, an avid archer might post dozens of high-quality images of herself practicing archery on her personal web site and never use those words to label her photo files.

The sites that license the use of their images are incented to tag them so that they can be found easily. Hence, searches using the paid sites can often be less time-consuming.

When I work with intact teams, I coach clients to create a pool of images that each team-member can draw from. This can help to cut down the amount of time spent on searching for images. In addition, it encourages conversations about how various images, stories and metaphors are being employed. "Good artists copy. Great artists steal." said Pablo Picasso. You SHOULD be stealing ideas from colleagues, if you want to truly master the art of communication.

I've made much personal effort to make sure I had access to all the images that we at The Henderson Group have compiled over the years. Having a good recall of these images has often saved me from time-consuming image searches.

This is an important personal practice that can benefit your team-members as well. Some final tips:
  1. Thinks in terms of story and metaphor
  2. Use images to tell your story or illustrate your metaphor
  3. Use image resources and services to help you find the right image
  4. Make the image the focus on the slide, taking up more real estate
  5. Minimize the use of language
  6. Keep bullets to a minimum
  7. Think of your bullets as very succinct "hooks" (more on this is a future post)

Tuesday, April 17, 2007

Jott.com - A very cool service

Say you are away from your computer ... driving ... or riding the shuttle to your rental car.
Your mind reviews recent events, conversations, your upcoming activities.
You want to remind yourself to do something.
You can speed dial a phone number on your mobile, record a message, and in a few minutes you will receive an email capturing your words in text.
How?
Using Jott.com. It's a beta service at this point.
I tried it today and can already see a TON of uses for this cool service.
Check it out at: http://www.jott.com/