A charming Christmas poem by Robert H. Harbridge, 1973

Christina Harbridge of Allegory Training sent me this poem in her company's Christmas Newsletter. I enjoyed it so much that I wanted to share it with all my blog readers. Happy holidays and Enjoy!'

Christmas 1973   a poem by my dad

Christmas this year
Should cost at least
A thousand dollars.

It should be
In the Ideal Bar & Grill
On 163rd and St. Nicholas
Waiting for the first
Tattered little boy
To come in selling
Tomorrow's morning papers
Roughing up his hair,
Giving all his papers away
And giving him
A hundred dollar bill.

It should be
Walking through the
Bowery,
Finding the drunk
Shivering in the dark doorway
And giving him,
Instead of a religious tract
Or lecture,
A hundred dollar bill.

It should be walking,
Down Beale Street,
Stopping the first
Poor black child,
Giving him a smile
And a hundred dollar bill.

It should be
In Albuquerque.
Not a donation to a fund,
But taking the time to find
The sad-eyed Chicano child,
Taking him to a toy store
And letting him run riot.
Picking up the tab, the
toys and him and
To take them to
Wherever or to whatever
His home may be,

And leaving him the change
Of a hundred dollar bill.

It should be in San Diego
Out on the wharf,
With the old fisherman
Who mends nets
Because the tuna
Don't run for him anymore.
A "Vaya con Dios"
And a hundred dollar bill.

It should be
In a Santa Monica Bar,
Smiling at the tired barmaid
Who came to the coast
To be a star
And only found reality,
Giving her conversation,
Respect,
And a hundred dollar bill.

It should be in
A Nob Hill restaurant.
Giving the maitre d'
A smile. And the busboy,
Who no one has noticed
All year,
A hundred dollar bill.

It should be
With a little old lady
In San Francisco's Mission
Street
Selling flowers, Late at night
In the Tenderloin
Taking all her
Wilted posies,
Giving her a kiss
And a hundred dollar bill.

It should be
In Seattle's skid row
Down near the Totem Pole
In Pioneer Square,

Giving the startled
Indian panhandler
A measure of returned pride
And a handshake
And a hundred dollar bill.

It should be the last saved
For the thief
Anywhere,
Who needs it worse
Than anyone,
Not just the money
But the need to
Be superior to someone.
Let him steal from me
A hundred dollar bill.

But most of all...
To have any value at all,
Let Christmas Day find me
Broke,
With empty pockets
Hanging inside out,
Still
      In
Love
With
Man.

By Robert H. Harbridge, 1973


Note: This poem was written in 1973 (in case you worried about it not using the right PC language). The writer,
my dad, had lost his son the year before writing this poem and had just been diagnosed with Parkinsons Disease.
And still he could see what matters most.

Naomi Wolf wonders - Is the US headed toward an authoritarian state?

Naomi Wolf offers a well-reasoned argument that the measures taken by the Bush Administration (and supported by McCain) put us on a dangerously slippery slope - headed towards an authoritarian state.

She tells of an older German woman who lived in Nazi Germany who kept saying, "They did this in Germany" and gave Wolf a number of books that prompted this talk.

She reveals the FRIGHTENING news that as an American citizen ("a short Jewish woman") she is on the Homeland Securities watch list, along with a constitutional scholar who is critical of the Bush Administration, two elderly women from SF, 2 staffers at the ACLU, one of the leaders of Greenpeace, and A DEDICATED WAR HERO who flew many missions for the US military.

Time for Hillary to call it quits?

I enjoyed this column by Eugene Robinson who wonders if Barack Obama had lost 10 primaries in a row, would he be under greater scrutiny than Hillary Clinton? I think so.




In this blog post titled, "The First Major Call For Hillary to Drop Out" at the National Review Online, Jim Geraghty had the following to say:

John Nichols of the Nation made an interesting remark during our radio appearance this morning - he was in Wisconsin, and he noted that in 2006 and 2007, as Hillary was running as the inevitable candidate, a lot of Democrats at many levels signed on because... well, she was inevitable. And they came with their own agendas. Some wanted jobs in her administration, some wanted to ensure they had an in with the new president, etc.

Obama's supporters and staffers signed on because they believed. The chances of a benefit or cushy appointment from President Obama seemed pretty long odds, so they were motivated by something different - actual agreement on the issues or stirred by his rhetoric or whatever.

You have to wonder how many Hillary backers, staffers, and endorsers are quietly thinking to themselves, "dang, I backed the wrong horse, how do I get out of this?"

Associated Press reporter Tom Raum thinks Clinton is "on the ropes" in this column.

She's still fighting, but it's awfully hard to find encouraging news for Hillary Rodham Clinton in the Democratic homestretch.

She's behind in money, delegates and momentum. She's selling experience when everyone seems to want change. And all the cheering for the man who could be the first black president is drowning out any excitement for the first female.

Once deemed the nearly inevitable Democratic nominee, Clinton has now lost 10 presidential contests in a row as the battle heads for a March 4 showdown in Texas and Ohio — states she must win. By most measure.

He goes on to make the point that Clinton faces 3 major challenges:

1. "Obama has outpaced Clinton in fundraising and spending."
2. "She's behind in delegates, and the gap has been growing."
3. "Momentum? That clearly goes to Obama ..."
   

Micheal Grunwald of Time wrote a piece titled, "Clinton's Spin Machine: Spun Dry" and comments on the Clinton campaigns tendency to discount Obama's primary wins saying that they don't matter.

So maybe all these Obama victories mean something after all. Maybe they mean that voters are sick of the perpetual Clinton spin machine. At the very least, they've made it clear that the machine is broken, if not dead.

Hillary, please do the right thing. Step aside for the candidate who can and will win - Barack Obama.

Excellent blog post on presentation from Jake McKee

Jake McKee is the Principal at Ant's Eye View, a Dallas-based customer collaborations strategy practice.

Clearly, this post on his blog belies the comment, “I’m just a n00b at all of this public speaking stuff.” He offers up some sophisticated tips which are very useful to the average business presenter.

His brainstorming and content creation process is quite ingenious:

Typically my presentations, whether client research findings or conference keynote, start on the white board. I start free forming a running list of ideas, thoughts, points, and issues that may be relevant. This includes everything from major points to minor factoids.

Once I come across a point that I see as “significant”, I write it down on an index card and lay it on the floor. (I may also thumb through an old stack of cards from an previous session) Pretty soon there’s a bunch of cards laid out on the floor. I take a first pass at culling them down a bit, putting them in some sort of order, and identifying anything that might be missing. I’m a very visual person, so seeing this all laid out in front of me really helps.

This idea of whiteboarding, then culling the broader points to index cards is outstanding. Too often, speakers think of their presentation as text and words. This method is a more visual, right-brained, big picture method that is likely to lead to a better organized and well-thought-out structure. It's a very effective and creative way to get started.

Jake goes on to add a great suggestion about time:

No audience likes watching the presenter hurry through the last 15 slides in 2 minutes because they ran out of time. I tend to plan content for no more than 75% of the time allotted, although typically I plan for more like 50% of the time allotted.

Throughout the planning process, I’ll develop for that 50% target (i.e. 30 minutes of content for a 1 hour time slot). This helps me to ensure that I’m focusing on the truly important issues, but it also makes it easy to deal with the “oh yeah!” content that pops in during the rest of the development.

He is SO right about ideas coming up later in the process and adding that extra 25%.

I concur completely with Jake's point about clothing: “one step above the audience.” I want to be the best-dressed person in the room but only by a little bit.

He says:

I always try to ensure I’m presenting wearing my wildly comfortable Nike AirMax 360 sneakers.

If you can get away with sneakers, more power to you. I wear either Ecco, Rockport, Cole Haan Air Nike brand dress shoes because they are as comfortable as running shoes but very stylish and acceptable in ANY environment, right up to the boardroom.

He also has some great tips on visual media - images, PowerPoint / Keynote, etc.

Terrific post, Jake!

Clinton's Strategy Backfires

A colleague emailed me a link in reply to my blog post on Barack Obama's concession speech from New Hampshire.

The link led me to Peggy Noonan's piece "Declarations" in the Wall Street Journal online.

I once thought highly of Bill Clinton. I think he made a huge mistake in lying to the American people about having sex with Monica Lewinski. His appeal has waned even further in the last couple of weeks. I found the following excerpt rang true for me.

In Dillon, S.C., according to the Associated Press, on Thursday Mr. Clinton "predicted that many voters will be guided mainly by gender and race loyalties" and suggested his wife may lose Saturday's primary because black voters will side with Mr. Obama. Who is raising race as an issue? Bill Clinton knows. It's the press, and Mr. Obama. "Shame on you," Mr. Clinton said to a CNN reporter. The same day the Web site believed to be the backdoor of the Clinton war room unveiled a new name for the senator from Illinois: "Sticky Fingers Obama."

Bill Clinton, with his trembly, red-faced rage, makes John McCain look young. His divisive and destructive daily comportment—this is a former president of the United States—is a civic embarrassment. It is also an education, and there is something heartening in this.

There are many serious and thoughtful liberals and Democrats who support Mr. Obama and John Edwards, and who are seeing Mr. Clinton in a new way and saying so. Here is William Greider in The Nation, the venerable left-liberal magazine. The Clintons are "high minded" on the surface but "smarmily duplicitous underneath, meanwhile jabbing hard at the groin area. They are a slippery pair and come as a package. The nation is at fair risk of getting them back in the White House for four years."

That, again, is from one of the premier liberal journals in the United States. It is exactly what conservatives have been saying for a decade. This may mark a certain coming together of the thoughtful on both sides. The Clintons, uniters at last.

I am reminded of a comment made by David Geffen of Dreamworks SKG (G = Geffen) who is currently supporting Barack Obama for President and raised $1.3 million for his campaign. On February 21, 2007, in an interview with Maureen Dowd of the New York Times, Geffen described Hillary Clinton and Bill Clinton in unflattering terms: "Everybody in politics lies, but they do it with such ease, it's troubling." He said that Hillary Clinton was "incredibly polarizing" and described Bill Clinton as "reckless" and cast doubt on those who say he has become a different person since leaving office.

When I heard this story, I found it a disturbing reminder that Bill Clinton has a thorny relationship with the truth.

Bill's credibility has become an issue in Hillary's Campaign. I suspect her campaign sees this as a NIGHTMARE - it is the last thing they want people talking about. This speaks once again to the importance of authenticity and credibility in communication.

Bush Legacy: 935 Lies About Iraq

The Bush administration lied to the American people 935 times in the build-up to the Iraq war, according to a report released by The Center for Public Integrity, a nonprofit, nonpartisan, non-advocacy, independent journalism organization based in Washington, D.C.

"President George W. Bush and seven of his administration's top officials, including Vice President Dick Cheney, National Security Adviser Condoleezza Rice, and Defense Secretary Donald Rumsfeld, made at least 935 false statements in the two years following September 11, 2001, about the national security threat posed by Saddam Hussein's Iraq. Nearly five years after the U.S. invasion of Iraq, an exhaustive examination of the record shows that the statements were part of an orchestrated campaign that effectively galvanized public opinion and, in the process, led the nation to war under decidedly false pretenses ...

President Bush, for example, made 232 false statements about weapons of mass destruction in Iraq and another 28 false statements about Iraq's links to Al Qaeda. Secretary of State Powell had the second-highest total in the two-year period, with 244 false statements about weapons of mass destruction in Iraq and 10 about Iraq's links to Al Qaeda. Rumsfeld and Fleischer each made 109 false statements, followed by Wolfowitz (with 85), Rice (with 56), Cheney (with 48), and McClellan (with 14)."

Ultimately, this will prove to be a big part of the Bush legacy along with a faltering economy, the home mortgage collapse, the disgraceful response to Katrina, a massive $250 billion deficit largely driven by astronomical costs of the Iraq war, election fraud, the scandal surrounding the firing of federal judges and the resignation of another lier Alberto Gonzales (# 1 on Bert Decker's list of Worst Communicators of 2007), and the Valerie Plame / Scooter Libby scandal.

These have all led to some of the lowest approval numbers in US history. Bush and Co. have a lot to learn about authenticity and credibility.

Man, I cannot wait until late January, 2009 when this administration is GONE! Good riddance, Dubya!

Strong communication from Shell's CEO Hofmeister

As I was driving to San Francisco Monday evening, I was listening to "It's Your World" broadcast by the World Affairs Council of Northern California on our local PBS station, KQED in San Francisco (which I recently heard has the third most popular dot-org website behind Craig's List and Wikipedia).

The speaker was John Hofmeister, CEO & President of Shell Oil Company and the event was titled, "How the US Can Ensure Energy Supply for the Future." This appearance was part of a 50 city tour that Hofmeister and other Shell executives have been conducting to start a "dialogue" with the American people.

I was impressed by Hofmeister's candor and willingness to acknowledge the poor reputation that the oil industry is suffering in the media. They are experiencing record profits while gas prices are at their highest levels in history. The public's perception of his company and industry are so poor that he reports receiving a death threat in the mail - a drawing of his body hanging from a tree.

As the event was held in San Francisco, you can imagine that Hofmeister responded to questions about the companies record profits, offshore drilling, conservation, and alternative energies. Hofmeister candid and measured responses sounded both well-informed and balanced - acknowledging the US need for new sources of energy with the long-standing 100 + year dependence on oil and a highly-developed oil-based infrastructure.

I came away thinking that Hofmeister was a very effective communicator and leader. As he speaks about in the interview, Hofmeister earned a bachelor's and master's degrees in political science from Kansas State University. He comes across as erudite. and seems to fully grasp the "big picture" of his industry and is able to articulate it's dynamics extremely well.

His candor typified the qualities of transparency and authenticity that I've written about in many posts here.

You can listen to the recording, see the video or download an MP3 file of that speech at the WAF audio and video archive here.

Obama's Concession Speech is Brilliant

Hearing Barack Obama's concession speech after the New Hampshire primary, I was deeply impressed. He is clearly echoing Martin Luther King Jr's great "I Have A Dream" speech by treating adversity as a challenge, inspiring his campaign and supporters to redouble their efforts.

His repetition of a simple phrase "Yes, we can" is a use of a recurring theme that makes his presentation memorable, 'sticky' and very effective. Note the audience picking up the chant ... in spite of the fact that he "lost" the primary, this audience doesn't seem deterred. They seem even more committed to their candidate.

Partial transcript:

For when we have faced down impossible odds, when we've been told we're not ready or that we shouldn't try or that we can't, generations of Americans have responded with a simple creed that sums up the spirit of a people: Yes, we can. Yes, we can. Yes, we can.

It was a creed written into the founding documents that declared the destiny of a nation: Yes, we can.

It was whispered by slaves and abolitionists as they blazed a trail towards freedom through the darkest of nights: Yes, we can.

It was sung by immigrants as they struck out from distant shores and pioneers who pushed westward against an unforgiving wilderness: Yes, we can.

It was the call of workers who organized, women who reached for the ballot, a president who chose the moon as our new frontier, and a king who took us to the mountaintop and pointed the way to the promised land: Yes, we can, to justice and equality.

Yes, we can, to opportunity and prosperity. Yes, we can heal this nation. Yes, we can repair this world. Yes, we can.

This is superb communication and leadership. He uses language that makes the audience feel that they are part of something bigger than themselves, something meaningful, something important and exciting. They are cast as heroes on par with Jefferson, Washington, Louis and Clark, Lincoln, and King. It's heady company and intoxicating to think of one's self as part of a movement.

On the macro level, his themes of hope and change have given him a competitive advantage against Hillary Clinton, who many saw as the front runner in this election -- as though it was hers to lose. But I don't hear any consistent message coming from her candidacy other than experience and wonkiness. When Obama speaks about hope and change, it comes across as authentic.

When the Clinton campaign (and all the other campaigns) suddenly picked up on the theme of change after Iowa, it seemed like a lame and inauthentic attempt to hitch themselves to Obama's message, as though it was their own.


Consistently, I find myself deeply moved by his speeches. Though I would think that any of the Democratic or Republican candidates will provide an improvement over the TERRIBLE communication and leadership we suffer from the current administration, no one else inspires like Barack Obama.

Considering the deep hole we are in terms of our economy, our world leadership in science and education, the weakening of the dollar, our current lack of sophisticated understanding of the world's political dynamics, I feel that what we as a nation need right now is a leader who inspires us and who can form relationships with enemies, on the other side of the political aisle and on the other side of the globe. In my view, Barack Obama is that candidate.

It's important to acknowledge Garr Reynolds again for this post from his terrific blog, Presentation Zen. I recommend it highly to all my readers and clients and I encourage you to subscribe.

How NOT To Use Powerpoint

I just came across this very funny video on YouTube:
"How NOT To Use Powerpoint By Comedian Don McMillan"
Good advice for anyone who uses PowerPoint.

Facebook’s nailed it!

There’s been a lot of talk in the media about online social networking tools such as MySpace, LinkedIn, and Facebook.

In my view, Shakespeare predicted MySpace nicely with his line from MacBeth: “full of sound and fury, signifying nothing.”

There is research that indicates that people tend to ignore all data when they are given more than they can process. Recently, neuroscientists tested people for the effects of information overload and found these symptoms:

1. Irritation
2. Boredom
3. Inability to take decisive action
4. Pervading sense of “So What?”
5. Failure to respond

This is how I felt about MySpace. I found MySpace overwhelming and without meaning.

When I read an article in the February issue of Business 2.0 about LinkedIn, I was excited about the possibilities of LinkedIn and started to use it to link to other business professionals.

After a slow start, the service has nearly doubled its membership during the past year. Seeded with Hoffman's own high-powered network, a magnet for tech's movers and shakers, LinkedIn has capitalized on the Web 2.0 boom to attract more dealmaking members and race past its rivals.

VC heavyweights Sequoia Capital and Greylock - whose hit parade includes Apple, Cisco, Google, and Yahoo - have pumped nearly $15 million into LinkedIn. The private company says it's profitable and on track to hit $100 million in revenue by 2008.

I feel sure that if I were job-hunting, a recruiter or solely-responsible for business development, I would use LinkedIn much more than I do.

So far, the actual results have been underwhelming. I can’t see how it’s had any significant effect on my business or my relationships with professional contacts.

Then Bill Petro invited me to join Facebook. I’ve known Bill since he took our “iPresentation” workshop at EMC in March of 2002. We’ve since become friends. At first, I thought, “Oh, great – another networking site that won’t live up to it’s billing.” That was followed by the thought: “Bill is a pretty tech-savvy dude. He must see some value. Why not give it a try?”

I signed up and found it easy and pleasant to interact with friends and clients online … but it still didn’t hit me as a ground-breaking application.

I read an article in Wired magazine about Facebook that caught my attention. It was titled: "How Mark Zuckerberg Turned Facebook Into the Web's Hottest Platform."

Today, Zuckerberg, 23, is famous for other reasons. For one thing, analysts think he could be the nation's richest man under 25, with a net worth estimated at $1.5 billion. But more important, he has transformed his company from second-tier social network to full-fledged platform that organizes the entire Internet. As a result, Facebook is the now most buzzed-about company in Silicon Valley, and Zuckerberg is constantly compared to visionaries like Steve Jobs and Bill Gates. Even some of the tech industry's most legendary figures are genuflecting before Zuckerberg. In an entry on his blog, Netscape cofounder Marc Andreessen called Facebook's transformation "an amazing achievement — one of the most significant milestones in the technology industry in this decade." Says Marc Benioff, CEO of Salesforce.com, "I'm in awe."

This article caught my attention and raised Facebook's profile on my radar screen. Then, something remarkable happened. I received this Alert from Google: “Serena Software Adopts Facebook as Corporate Intranet."

Serena Software is a client. In fact, I have managed the Serena Software account at The Henderson Group since we started working with them in December of 2003. In addition, I have personally delivered all the workshops we’ve done at Serena in that time frame. We’ve worked with sales, marketing, professional services, and development teams. Consequently, I have a LOT of relationships there.

This struck me as a seminal moment for both Facebook and Serena. Both have received significant press as a result of this announcement.

In the last few weeks, I have found myself having conversations with clients, many from Serena, on a daily basis.

Here’s what I’ve noticed:

1. I find myself looking forward to spending time on Facebook much like I enjoy spending time at YouTube or IMDB.com.
2. Facebook is the ultimate web mash-up incorporating so many elements of the web into one interface.
   For example, videos and photos can be posted on Facebook. Hence, YouTube and photo apps such as Flickr, Yahoo! Photos and Snapfish should be feeling the heat. When I can log into one site and interact with friends and associates, take a look at their photos, blogs, or videos, without having to do another stinking log-in … How cool is that?!?
3. Conversations with clients take on a MUCH less formal tone because I am hearing about the details of their day. For example, people post their current status such as:
   “Terry Gault is enjoying the comfort of home. Aaaah.”
   OR
   “Dave is contemplating leaving the City...”
   This last remark led me to contact this client/friend to learn more about the reasons for leaving and explore if there might be a business opportunity for my wife, RealtorRobin.
   Hence, the platform drives a higher level of intimacy and authenticity – a major theme in my work as a communications trainer and coach.
4. Facebook is the hottest platform for do-it-yourself developers. In this video (from Serena) titled, “Why Facebook?” Tim Zonca brings out some amazing facts:
   Facebook allows users to access 7400+ different applications
   The most popular apps have 3 million users every day
   
5. The traditional marketing methods are no longer necessary to create an audience of users.
   The decision to open the Facebook platform to developers has enabled them to create applications that users can easily access in one place and recommend to their friends. Hence, do-it-yourself developers can develop a HUGE audience of users by creating a fun application that spreads through viral word-of-mouth recommendations. Whenever, someone adds an application to their profile, that fact is published to all their friends. Often, these applications (comparing movie tastes on Flickster with Bill Petro, comparing traveler IQ with my nephew, insulting my actor buddies with the Shakespeare Insult Generator) are how the interactions take place on Facebook.
   

It’s a fully integrated web experience unlike any other I’ve experienced. Facebook has delivered on the promise of creating community online in a way that’s been talked about for years but never delivered … until now.

Even a child can do it

I found this video through Garr Reynolds' superb blog, Presentation Zen.

Severn Cullis-Suzuki was only 12 years old in 1992 when she raised money with members of ECO, the Environmental Childrens Organization (a group she founded) to attend the Earth Summit in Rio De Janeiro. Severn presented environmental issues from a youth perspective at the Summit, where she received a standing ovation for a speech to the delegates. This video presents that speech.

What struck me the first time I watched this deeply moving video were the reactions on the faces of the adult delegates. I imagine them as typically distracted and jaded, creatures of politics. When they listen to Severn, their faces are rapt and attentive. Their feelings and thoughts are as evident as neon signs - their protective masks are stripped away by the directness and passion of this terrific young speaker - this "child" who communicates with the wisdom and craft of a veteran speaker.

This video reminded me of one of the deeper truths that I have observed in my work as a presentation skills coach and trainer. Authenticity and passion are the most compelling qualities a presenter can have.

So, what is authenticity? Websters defines it as "true to one's own personality, spirit, or character." I like this quote from Mahatma Gandhi who said, "Happiness is when what you think, what you say, and what you do are in harmony." that is a great description of authenticity, in my estimation. Authenticity is evident when someone is speaking from the heart. David Henderson, my mentor in this work, used to say, "Speak your first truth first."

Passion ("a strong liking or desire for or devotion to some activity, object, or concept") is evident when you give full expression to your deepest desires and feelings.

Severn has both authenticity and passion in spades. She provides a superb and humbling example for all of us.

Story Corps - A Worthy Project

I can't recall the first time that I heard about Story Corps but I know that the moment I heard about them, I was inspired. Storytelling is a HUGE component of communication. I preach it regularly to all my clients and in all the workshops that I lead. In addition, it's how we share the collective wisdom of our families and communities.

"Our mission is to honor and celebrate one another’s lives through listening.

Since 2003, almost 30,000 everyday people have shared life stories with family and friends in our StoryBooths. Each conversation is recorded on a free CD to share, and is preserved at the Library of Congress. Millions listen to our broadcasts on public radio and the web. StoryCorps is the largest oral history project of its kind.

Everybody’s story matters. Every life counts. Help us reach out to record our history, hopes, and common humanity—and illuminate the true character of this nation."

The Story Corps has a website as well as some fun blogs for their mobile trailers, both west and east. There is also StoryCorps Griot - a one-year initiative designed to collect the stories of African Americans. You can find their blog here.

NPR.org has posted recordings on their website that you can download as a podcast or hear online from the Story Corps project.

You can order either a CD with recordings or a book titled, "Listening Is an Act of Love" at Amazon. I ordered the CD and am looking forward to listening to it on my next flight. (The spoken word on a MP3 player/iPod is a great way to pass time on planes.)

Brain exercise - talking

Today's local paper contained an article positing a thesis that warmed my heart - talking improves memory and boosts intellectual performance as much as doing crossword puzzles.

"A team led by University of Michigan psychologist Oscar Ybarra asked more than 3,500 people ages 24 to 96 about their social interactions and tested their working memories. Regardless of age, the more social contact, the higher the level of mental function. The researchers also split 76 college students into three groups. One group had a 10-minute discussion, one spent 10 solitary minutes doing intellectual exercises (such as reading comprehension) and the third, in isolation, watched 10 minutes of "Seinfeld." On follow-up cognitive tests, the social interaction and intellectual exercise groups did better than "Seinfeld" viewers. The chit-chatters did just as well as the intellectual group."

Check it out:
"Idle chatter? Hardly"
By Susan Brink, Los Angeles Times Staff Writer
November 5, 2007

The next time someone gives you grief for talking too much, reply with, "Hey, I'm giving my brain a workout, baby. Chill!"

Bumper sticker

"Wag more. Bark less."

Terry Gault
Sent with Wireless Sync from Verizon Wireless

Urban Word of the Day: nano nap

This made me laugh.

Are people taking "nano naps" during your meetings or presentations?

Urban Word of the Day
www.urbandictionary.com

August 14, 2007: nano nap

http://www.urbandictionary.com/define.php?term=nano+nap&defid=2345578

An unintentional, seconds-long nap that you take most often in class or a really boring meeting. So short that usually nobody but you notices.

I caught myself taking a nano nap on that conference call

Authenticity in the Face of Crisis

Jon Harmon, a PR Consultant with Force For Good Communcations, wrote a piece in the LA Times about the recent Utah mine tragedy and how CEO Robert Murray managed his role as the face of Murray Energy Corp.
Harmon makes an important point about effective communication in a time of crisis - that the good of genuine authenticity can often help counter the bad influence of mistakes. He writes:

The 67-year-old Murray was in Montana when he got word of the collapse at the mine owned by Murray Energy Corp. He hopped on a private jet and was at the scene within hours, taking command of the rescue operation, providing the media updates. All this was textbook PR in the best sense. The presence of the concerned chief executive on the scene of a disaster has been understood to be essential to successful crisis management since Exxon's CEO infamously took far too long to travel to Valdez, Alaska, in 1989, to take stock of the oil spill that caused one of history's worst environmental disasters.

But after that, Murray broke so many rules of crisis communications he had news anchors, on-air, asking what they'd just witnessed. From his first briefings, Murray angrily denounced the media (seldom a winning strategy) and blamed union organizers for suggesting that the dangerous practice of "retreat mining" had led to the collapse. He blasted environmentalists for their crusade against global warming, calling it an affront to the coal industry and to the American economy.

Crisis communications experts universally panned Murray's rantings as "callous," "damaging" and "not helpful" to the families of the trapped miners.

Murray also insisted that an earthquake had caused the mine collapse, then doggedly held to that theory despite seismologists' conclusions that the tremors were caused by the collapse.

These would appear to be disastrous mistakes, guaranteeing Murray a shot at The-Worst-PR-Gaffe-of-the-Year-Award. Indeed, the following paints a picture of miner's families who have lost faith in Murray:

After three rescuers were killed in a cave-in, Murray dropped out of sight, leaving a subordinate to conduct briefings. A representative for the miners' families said, "We feel Bob Murray has abandoned us." Without any explanation for his disappearance, one could only assume that he was made to understand that his abrasive style did not fit the increasingly grim mood.

In spite of all this, Murray is noted in at least one blog for his candor and refreshing authenticity.

"Despite [Murray's] occasional moments of near-insanity, I suspect he's better liked by the general public than he would be if he'd gone by the crisis communication book," David Murray (no relation) wrote on his public relations blog, Shades of Gray.

In times of crisis, spokespeople should trust in the redeeming power of being authentic. We empathize with the leader who bravely steps up in a time of peril. We readily forgive an unpolished and even shaky presentation -- as long as we feel in our hearts that the spokesperson is being truthful to us, a feeling Bob Murray has not always inspired.

We can recover from mistakes, especially honest ones. But once our credibility comes into question, once our authenticity is compromised, it is a steep uphill-climb to regain the trust of those who experience such a lapse.

PS: I did a web search to find the Murray Energy corporate website. My search string on Google was "Murray Energy Corporation." On the 10th page of search results, I gave up. The first 10 pages were almost ALL links to news stories or blog posts about the Crandall Canyon mine collapse. This reminded me of the story about Dell in my post about Radical Transparency and Authenticity.

Growth or Fixed Mind-Set?

Carol Dweck, a Psychology Professor at Stanford, has written a book titled, "MindSet." She posits that one's mindset is a greater determinant of one's ability to succeed than talent. She outlines 2 different mindsets: The Fixed Mind-Set and the Growth Mind-Set. A fixed mindset is one in which you view your talents and abilities as... well, fixed. In other words, you are who you are, your intelligence and talents are fixed, and your fate is to go through life avoiding challenge and failure. A growth mindset, on the other hand, is one in which you see yourself as fluid, a work in progress. Your fate is one of growth and opportunity.

Here's a terrific Nigel Holmes graphic that originally sparked my imagination. You can also find a recording of an interview with Moira Gunn and Carol Dweck here.

In this press release from Stanford, she recounts a story from the 6th grade:

When psychology Professor Carol Dweck was a sixth-grader at P.S. 153 in Brooklyn, N.Y., she experienced something that made her want to understand why some people view intelligence as a fixed trait while others embrace it as a quality that can be developed and expanded.

Dweck's teacher that year, Mrs. Wilson, seated her students around the room according to their IQ. The girls and boys who didn't have the highest IQ in the class were not allowed to carry the flag during assembly or even wash the blackboard, Dweck said. "She let it be known that IQ for her was the ultimate measure of your intelligence and your character," she said. "So the students who had the best seats were always scared of taking another test and not being at the top anymore."

Asked what seat number Dweck occupied during that memorable year, the professor paused, and silently raised her right index finger. "But it was an uncomfortable thing because you were only as good as your last test score," she said. "I think it had just as negative an effect on the kids at the top [as those at the bottom] who were defining themselves in those terms."

From that experience, Dweck became fascinated with intelligence, convinced that IQ tests are not the only way to measure it. "I also became very interested in coping with setbacks, probably because being in that classroom made me so concerned about not slipping, not failing," she said.

This idea resonated deeply for me. As a trainer, I am constantly interacting with people in a learning environment. I can clearly see behaviors in workshop participants that fall into one category or another.

Also, it parallels the Zen philosophy called Beginner's Mind. Beginner's mind is Zen practice in action. It is the mind that is innocent of preconceptions and expectations, judgments and prejudices. Beginner's mind is just present to explore and observe and see "things as-it-is."

Shunryu Suzuki-Roshi, author of Zen Mind, Beginner's Mind, captured it very simply with, "In the beginner's mind there are many possibilities, but in the expert's there are few."

Think of how a child approaches life and you will inherently understand beginner's mind. It's full of curiosity and wonder and amazement. "I wonder what this is? I wonder what this means?" Without approaching things with a fixed point of view or a prior judgment, just asking "What is this? What does it mean?"

When I give feedback to workshop participants, those in Fixed (or Expert) Mindset will react by explaining or defending themselves. They feel a strong need to counter any conception that they "made a mistake" by not doing a perfect execution of the task assigned in a given exercise.

Those in Growth (or Beginner's) Mindset react with a sense of humility and confidence. They are genuinely interested in hearing how they might improve their skills. They tend to be thankful for feedback and are quickest to laugh at their own foibles.

Which mindset do you possess? Dweck provides a checklist to assess yourself and shows how a particular mindset can affect all areas of your life, from business to sports and love. The good news, says Dweck, is that mindsets are not set: at any time, you can learn to use a growth mindset to achieve success and happiness

To Act or Not to Act - The Climate Change Debate

I don't normally focus on such issues in this blog. But this video struck me as very important to pass along.

This video demonstrates that the risk of not acting on climate change FAR outweighs the risk of acting.

http://view.break.com/311805

Is our culture failing us?

“Fifty years ago, I suspect that along with Mickey Mantle, Willie Mays, and Sandy Koufax, most Americans could have named, at the very least, Robert Frost, Carl Sandburg, Arthur Miller, Thornton Wilder, Georgia O'Keeffe, Leonard Bernstein, Leontyne Price, and Frank Lloyd Wright. Not to mention scientists and thinkers like Linus Pauling, Jonas Salk, Rachel Carson, Margaret Mead, and Dr. Alfred Kinsey.”

So said Dana Gioia, chair of the U.S. National Endowment for the Arts, when he delivered the commencement address this month at Stanford University. Click here for an excerpt of the speech.

“I don't think Americans were smarter then, but American culture was. Even the mass media placed a greater emphasis on presenting a broad range of human achievement.”

He goes on to say:

"Everything now is entertainment. And the purpose of this omnipresent commercial entertainment is to sell us something. American culture has mostly become one vast infomercial. When was the last time you have seen a featured guest on David Letterman or Jay Leno who isn't trying to sell you something? A new movie, a new TV show, a new book, or a new vote?

Don't get me wrong. I love entertainment, and I love the free market. But we must remember that the marketplace does only one thing – it puts a price on everything.

The role of culture, however, must go beyond economics. It is not focused on the price of things, but on their value. And, above all, culture should tell us what is beyond price, including what does not belong in the marketplace.

A culture should also provide some cogent view of the good life beyond mass accumulation. In this respect, our culture is failing us."

This reminded me of an article in Wired Magazine titled "Putin? Never Heard of Her."

"More than a decade after the Internet went mainstream, the world's richest information source hasn't necessarily made its users any more informed. A new study from the Pew Research Center for the People & the Press shows that Americans, on average, are less able to correctly answer questions about current events than they were in 1989. Citizens who call the Internet their primary news source know slightly less than fans of TV and radio news. Hmmm... maybe a little less Perez (sic) Hilton and a little more Jim Lehrer."

Reading this graphic, I was gratified to see that watchers of The Daily Show fared well in identifying figures in the news. It was also gratifying to see that Fox News either:

1. Delivers the lowest quality news coverage.
2. Is watched by idiots.
   

For my parent's sake, I'll assume it's the former.

In recent conversations with friends and clients, I have been saying, "Knowledge is no longer a determinant of success. Now, it's ideas."

I say this because Google, Wikipedia and other internet phenomena make your need to know information less critical than your ability to know where to find good, reliable information and come up with creative ideas - creative solutions to problems.

In reflecting on my work with presentation and communication skills with The Henderson Group, I believe that general and broader knowledge of culture is important.

Recently, I was leading a workshop with a group of sales people in the Pacific Northwest. I kept referring to my bibliography, the books that I and my colleague Chuck Kuglen, used in our research, preparing for the workshop. I would ask them, "Have you read The Tao of Sales by E. Thomas Behr ... or ... Selling With Integrity by Sharon Drew Morgen ... or ... Blink by Malcolm Gladwell?

"No."

It became a running joke.

"Would you please stop asking us if we've read any books because we don't read, apparently."

I remember thinking, "These people are sales professionals. Their livelihood depends on being able to do this skill well. I am a trainer. Yes, I do wear a sales hat but 60 - 70% of my livelihood depends on my being an effective trainer. And I've read more books about selling than they have. What's wrong with this picture?"

Perhaps this perspective grew out of my work as an actor and director. When working on a play, I was trained to read biographies of the writer and their other work, not just the play I was working on. In addition, if it was a period piece (Shakespeare, Dickens, Chekhov), I was taught to study the history and the culture of the period. This studious quality seems less prevalent to me now than when I was young.

Is our education system failing us, too? My wife's family is filled with educators that would argue that any alleged failure is certainly not due to the teachers.

Is this a sign that I am fully middle-aged - bitching about how lazy the younger generation seems? It's probably some of the latter.

I consider the stories from Blink of the art experts immediately recognizing a fake Greek sculpture. Their snap judgments prove right because they've spent decades training themselves. This level of bone-deep knowledge doesn't come from a cursory read of a Wikipedia page on Greek sculpture.

In the end, broader understanding of a culture, deep knowledge of culture has some value and perhaps ideas alone aren't enough. Or perhaps the most useful and valuable ideas only flow from minds with a broad understanding of a the culture - be it knowledge of Greek sculpture, theater, or the problems facing businesses.

In closing I think of the words of 2 visionaries:

"Television is democracy at its ugliest." Paddy Chayefsky
"The two most abundant things in the universe are Hydrogren and stupidity." Harlan Ellison

The Path to Presentation Peace - Mindfulness and Stillness

I was fascinated by Patricia Leigh Brown's story in the NY Times about mindfulness practice being used in public schools:
In the Classroom, a New Focus on Quieting the Mind

Mindfulness, while common in hospitals, corporations, professional sports and even prisons, is relatively new in the education of squirming children. But a small but growing number of schools in places like Oakland and Lancaster, Pa., are slowly embracing the concept — as they did yoga five years ago — and institutions, like the psychology department at Stanford University and the Mindfulness Awareness Research Center at the University of California, Los Angeles, are trying to measure the effects.

The techniques, among them focused breathing and concentrating on a single object, are loosely adapted from the work of Jon Kabat-Zinn, the molecular biologist who pioneered the secular use of mindfulness at the University of Massachusetts in 1979 to help medical patients cope with chronic pain, anxiety and depression. Susan Kaiser Greenland, the founder of the InnerKids Foundation, which trains schoolchildren and teachers in the Los Angeles area, calls mindfulness “the new ABC’s — learning and leading a balanced life.”

At Stanford, the psychology department is assessing the feasibility of teaching mindfulness to families. “Parents and teachers tell kids 100 times a day to pay attention,” said Philippe R. Goldin, a researcher. “But we never teach them how.”

Angela Haick, the principal of Piedmont Avenue (one of the piloting schools), said she was inspired to try it after observing a class at a local middle school.

“If we can help children slow down and think,” Dr. Haick said, “they have the answers within themselves.”

This is the very practice that I teach participants to use in our presentation skills workshops.

When the slightest thing goes awry (we forget one point in our "script", a cell phone rings, the wrong presentation slide pops up), it's easy to descend into a downward spiral of panic.

We begin to think: "Oh, sh*t! That wasn't supposed to happen. This is horrible!" This inner dialogue is often followed by a physiological manifestation of anxiety and stress: sweaty palms, physical tremors, accelerated heart rate, etc. Then we begin to focus on the feeling of anxiety and another round of self-talk begins: "OH, SH*T! I am feeling really nervous right now! How can I make this feeling go away? I hate this! Everyone must be able to see how nervous I am. This is a DISASTER!!! OH, God, give me the power to dissapear!"

We want our mind to be still and settled so that we can think clearly and communicate effectively. The metaphor than I recently found was this: It's a bit like enjoying the stillness of a beautiful pond. Suddenly, a large stone drops into the pond, ruining the stillness of the water's surface. So, in response to this, in our panic and frustration, we throw a handful of pebbles into the pond, shouting, "Hey, you stupid pond! Settle down!"

This cycle of thought sets off the stress response and the stress response sets off another round of negative self-talk, spiraling downward into lower and lower levels of Hell.

What's the solution?

Follow this process:
1. Awareness
2. Practice Stillness and Silence
3. Breathe
4. Think
5. Speak

Here it is in more detail:
1. Awareness
You become aware there is a problem - you catch yourself saying "um", you say the wrong thing, the media projector malfunctions, etc.

2. Practice Stillness and Silence
Stop moving and speaking. DON'T comment on what is happening with inane remarks such as, "I forgot my point." or "Oops - wrong slide!" No fidgeting, grimacing or nervous laughter. Just be still and silent.
This takes discipline and practice but will pay off in spades. The audience won't invest much import in whatever happened if you appear poised.

3. Breathe
In moments of stress, a typical reaction is to become tense and stop breathing deeply. The brain is the bodily organ most dependant on a fresh supply of oxygen. If you are not breathing deeply, your thinking will suffer. You will make poor decisions.

4. Think
Ask yourself, "How can I recover from this without making it seem important?" Even better, ask, "How can I turn this into an opportunity?" Often the most inspired moments in workshops and presentations were the direct result of a 'mistake'.

Once you've made a rational decision about how to proceed ...

5. Speak

Taking a moment to become still and mindful is the best antidote to the panic that many feel when presenting.

Here's the broader learning that I arrived at - this technique will help in ANY stressful situation when panic tends to take over. I've used this technique when I locked myself out of the house, on turbulent airplanes, and on difficult calls with clients. Invariably, things go better and I make better decisions when I remember to do this practice.

Mahatma Gandhi said, "The only tyrant I accept in this world is the 'still small voice' within me." We can only hear that voice when we can still the din of our own mental chatter.

To paraphrase Dr. Haick, “If we can slow down and think, we have the answers within ourselves.”